Customer Service Advisor

A growing business is looking for a Customer Service Advisor to join the team. This hybrid role will start in early June and will be based from our new Leeds city centre office, offering excellent training and development opportunities within a growing, supportive business.

Benefits

• The opportunity to work within a fast‑growing company with a clear mission and values that are actively lived every day.
• Hybrid working from our modern Leeds city centre office following your initial training period onsite.
• Investment in training and development to support your career aspirations.
• Pension scheme.
• 33 days annual holiday allowance (inclusive of bank holidays).
• Employee discounts and cashback schemes.
• Discounted parking and local gym memberships.
• Onsite refreshments provided.

Responsibilities

• Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously.
• Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time.
• Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines.

Qualifications

• Experience in customer service, preferably within a regulated financial services setting.
• Understanding of complaints environments and regulatory compliance.
• Excellent communication and interpersonal skills.
• Strong administrative skills and previous experience of updating customer records and systems.
• Ability to work independently, prioritise tasks, and manage time effectively.
• Proficiency in Microsoft Office.
• Alignment with our core values: innovation, passion, engagement and a commitment to delivering excellence.
• An outstanding work ethic combined with a desire for continuous learning and personal development, staying updated on best practices, emerging market trends, and regulatory changes.
• Creative problem‑solving abilities, maintaining an innovative and solution‑oriented approach.

Working Hours

• Monday to Friday, 08:30 to 17:30 (40 hours per week).
• No weekends or evening shifts required.

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