Transport Operator

Transport Operator (Freight & Logistics)

Burton-upon-Trent, DE14

£28,000 – £30,000 DOE

Reporting to: Operations Manager TS

About the Role

We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.

The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.

Key Responsibilities

Order Receipt & Creation

• Receive customer orders via telephone, email, transport portals, and other communication methods
• Accurately input and manage orders using the Tra+ operating system
• Ensure all orders align with FTC-specific requirements

Operational Solution Management

• Match customer requirements with appropriate transport solutions using approved supplier selection processes
• Coordinate collections and deliveries across the transport network
• Communicate schedules, delays, and operational updates professionally and efficiently
• Ensure all operational requirements are met, including:
• Opening times
• Site safety procedures
• Driver PPE requirements
• ADR requirements
• Customs documentation
• Security procedures
• Transit time expectations
• Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS

Administration & Reporting

• Produce bespoke KPI reports for key clients
• Monitor profitability alongside the Operations Manager TS
• Provide weekly customer service reports to management teams
• Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges

Commercial Responsibilities

• Attend client meetings when required by management
• Proactively seek opportunities for additional business growth and customer development

  About You

  • Previous experience within transport, logistics, or freight forwarding operations
  • This opportunity would suit candidates currently working as a Transport Planner, Transport Coordinator, Logistics Coordinator, Freight Operator, Freight Forwarding Operator, Traffic Operator, Logistics Operator, Road Freight Coordinator, Transport Administrator, Operations Coordinator (Logistics) or similar
  • Strong organisational and communication skills
  • Ability to work effectively in a fast-paced environment
  • High attention to detail and problem-solving ability
  • Confident using transport management systems and Microsoft Office
  • Customer-focused with a professional and proactive approach
  • Commercial awareness and ability to build strong client relationships

  What We Offer

  • Competitive salary of £28,000 – £30,000 depending on experience
  • Opportunity to join a growing and supportive team
  • Career development opportunities within the transport and logistics sector
  • Dynamic and varied working environment

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