About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About The Role
As an Operations Associate for sunday, your ultimate goal is to help the team deliver the best experience to restaurateurs. Your scope starts when a restaurant decides to use our solution – you will handle the whole process of getting them set up on the platform, including providing them with tailor‑made QR codes, training the restaurant team, and then helping them make the most of our solution. You will also be responsible for keeping them happy and ensuring they maximise use of sunday. You will report to the Head of Operations and collaborate closely with the rest of the UK team to deliver on all targets and provide the best possible customer service. Join early, grow fast, and shape the journey.
Key Responsibilities
- Manage the end-to-end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
- Make restaurant operations seamless through effective and efficient delivery of our product.
- Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements, and organize photoshoots liaising with our clients.
- Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption.
- Engage in the continuous improvement of the processes you and your teams build together.
- Drive sunday’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product.
- Solve issues through processes and have your ideas adopted and implemented globally.
About You
- 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Project management skills: structured, reliable, detail-oriented, and able to communicate efficiently with all stakeholders.
- Passionate about the food and hospitality industry – background working in this sector would be ideal.
- Strong and persistent problem‑solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Owner and growth mentality – tackle challenges proactively and take ownership of new projects.
- Passion for food tech and an itch to roll‑up‑your‑sleeves and build.
- Experience of using InDesign/Canva is a plus.
What we Offer
- Salary: £27,000 to £30,000
- Stock Options
- A great office in the heart of London with a balance of in-person and remote work
- Free Vacation Policy
- 100% Employer‑Covered Health Insurance
Interview Process
- Share your story: Application with resume
- Phone screen interview
- Meet with the hiring manager
- Case study presented to future colleagues
- Meet with people from other departments and understand our cultureThree reference checks from past managers
- Offer – we want you
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
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