ITN is one of the UK’s leading independent content production companies, trusted for over 70 years to tell the world’s most important stories. From BAFTA- and Emmy-winning journalism and impactful factual content to creative entertainment and branded storytelling, ITN brings truth and innovation to every platform. Making over 70 hours of live programmes a week and reaching 1 billion digital views a month, we are a content powerhouse that has an ambition to keep growing, with audiences across the UK and around the world.
Our people are at the heart of our success. With a reputation built on integrity and creativity, ITN continues to evolve with an ambitious growth strategy — investing in new technology, premium content, and future talent. We’re proud to foster an inclusive, collaborative culture where everyone can thrive and help shape the next chapter of ITN’s story.
We are proud to be an equal opportunities employer where everyone’s contribution matters. We’re committed to building a culture that reflects the audiences we serve — one where people feel included, supported, and inspired to do their best work.
How We Work
At ITN, how we work is as important as what we do. Our values describe what you can expect when you work here — and what ITN expects of you.
Ambition – We set bold goals, take ownership, and keep learning. We look for new opportunities and better ways to make an impact.
Courage – We speak up with honesty and respect, challenge ideas constructively, and value open, direct communication.
Team – We collaborate, celebrate others’ successes, and make sure every voice is heard. We put the team’s success first.
We also recognise the importance of balance and wellbeing, so we welcome flexible working, part-time roles and job shares across all areas of ITN.
The Role
As People Coordinator for ITN’s news divisions – ITV News, Channel 4 News and 5 News you will be responsible for delivering professional and efficient support to your business areas and coordinating all People Team administration.
You will fully support the Head of People, People Advisors and other members of the People team in order to deliver an exceptional People Team service to the business.
The role will be required to be in the office at least 3 days a week.
Key Responsibilities:
- Produce all people related paperwork (e.g. contracts, staff contractual change letters, family leave, healthcare paperwork etc.)
- Respond to day-to-day internal and external requests such as authorising security pass requests and responding to reference requests, amongst other administrative duties
- Maintain accurate records on all people data on Sage (our People Team system) and efficiently update with all changes in a timely manner
- Prepare and send accurate information to the Payroll department on payroll changes in line with deadlines set with support from the People Advisor
- Full administration of new starters and leavers including coordination of first day arrangements for new starters and create and send new starter packs
- Conduct exit interviews with all leavers and maintain accurate records of feedback and process accordingly on the system
- Respond to or field all HR queries a timely and efficient manner and manage the People Team inbox
- Keep trackers up to date ensuring that paperwork is returned and scanned/filed correctly
- Manage probationary review process referring to the HR Advisor where necessary
- Manage long service award process, ensuring all eligible employees are informed of their entitlement under the scheme in a timely manner
- Support the People Team Partners as necessary, including sickness absence management, Occupational Health referrals and family leave
- Generate reports from the People Team database as needed; book meeting rooms for interviews and events where required
- Act as note-taker in employee relations meetings
- Support with talent acquisition team as needed (Sit on interview panels when necessary)
- Provide support and coordination to People Team projects where required
- Support with benefits administration, renewal processes and first line benefits queries
- Support with People System updates and workflows as needed
- Support other members of the People team when required and contribute to HR team meetings and share learnings and updates
- Cover for the PA to Chief People Officer and Talent Acquisition Team when required (including using the recruitment system, advertising and shortlisting roles when talent acquisition team are on leave)
- Any ad-hoc People Team duties as directed by the Head of People or People Partner
These are the main requirements of the role and is not an exhaustive list of duties. It is intended to reflect the nature, range, and context of the work, which will change over time.
Key Requirements:
- Excellent attention to detail with strong numerical, and data entry skills
- Accurate and exacting standards and a drive to be right first time
- Pride in providing a first-class customer service to client groups
- Strong communication skills including the ability to communicate in a logical way, to listen and to clearly present information to others
- Ability to work at a fast pace and to be adaptable and manage multiple priorities
- High level of competency in systems and the use of MS Office packages, especially Excel
- The ability to build positive relationships with staff at all levels
- Ability to multi-task and maintain composure in a demanding environment
- Approachable, efficient and helpful
- The ability to prioritise and respond in a timely manner
- A basic understanding of employment legislation
- Credible, proactive professional
- Team player with a positive, ‘can do’ attitude
Our people are at the heart of everything we do at ITN. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we actively seek candidates from diverse backgrounds and communities. Reasonable adjustments to the recruitment process will be offered, if required, due to a disability or health condition. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please just let us know in your application, or at any stage throughout the process, if this is something you want to explore.
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