Role Overview
We’re recruiting an Appeals Coordinator to work in an office‑based position within a small, dynamic team. The role requires strong spreadsheet skills, attention to detail, and the ability to manage processes and support board members.
Responsibilities
- Log and acknowledge new cases, maintaining a work‑in‑progress (WIP) log.
- Assist with scheduling board hearings as instructed by the Team Leader.
- Book board venues to ensure efficient scheduling of hearings.
- Prepare case packs and record/maintain information relating to receipt and dispatch of documentation and storage of records.
- Ensure all parties and board members receive case documentation within the required timeframe.
- Arrange appropriate equipment and arrangements for board hearings.
- Process board reports promptly and proofread to confirm quality before release.
- Liaise with authorities, appellants, board members, internal staff and third parties via telephone, email and letter.
- Work within contractual SLAs and in line with the guidelines of the applicable schemes.
- Escalate complex cases or those progressing slowly to relevant colleagues.
- Provide support with any other administrative tasks required to deliver the contract.
Qualifications & Experience
Experience in diary or schedule management, excellent verbal and written communication skills, and strong IT proficiency with database systems, Outlook, Word, and Excel are required. A background in customer service and a process‑driven mindset are essential.
Hours
Full‑time, 37.5 hours per week, typically between 8 am and 6 pm.
Location
Head office in Uckfield, with a hybrid schedule of three days in the office (Tuesday, Wednesday, Thursday) and two days working from home.
Salary
£24,784.50K per annum.
Benefits
- Contributory pension scheme up to 6%
- Life assurance
- Starting at 25 days annual leave plus bank holidays, increasing with length of service
- Birthday day off (non‑contractual benefit)
- Discounted gym membership
- Health cashback plan
Diversity & Inclusion Statement
Health Partners is a proud member of the Disability Confident employer scheme and is committed to equal opportunities. We welcome applications from all backgrounds and support flexible working arrangements where possible.
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