Customer Service Representative

People don’t just come here to place bets – they come for the experience. As a retail team member you will be at the heart of it all, delivering outstanding customer service, building relationships, and contributing to a safe and enjoyable environment for all.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening and closing activities as required

Working Patterns

• Shops open between 8 am and 10 pm, Monday to Sunday
• Shifts are set on a rota basis and may include evenings and weekends; hours are flexible with full and part‑time options

Qualifications

• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage customers from all walks of life

Benefits

• Annual pay review and a performance bonus scheme
• 28 days holiday annually (pro‑rated for part‑time staff)
• Extra paid day off for your birthday
• Pension match up to 4 %
• Discounts on promotions, cinema, holidays, and high‑street shops
• Training and development opportunities with a focus on internal growth

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