Customer Service Advisor

Overview

Gateway Customer Service Advisor – Ashford Gateway Plus, Ashford, Kent, TN23 1AS. 37 hours per week, Monday to Friday. Full-time front-line customer services role with potential flexibility to work at other Gateway sites such as Tenterden Gateway.

Responsibilities

• Provide advice and guidance to a wide range of customers, assisting them to access services.
• Adapt communication style to match individual needs and demonstrate excellent people skills.
• Collate, manage and keep up-to-date a knowledge base of information to support customers.
• Work independently using personal initiative, remaining resilient and confident when handling a variety of enquiries and situation‑driven challenges.
• Collaborate with team members and other departments, supporting the Gateway Co‑ordinator in the efficient running of the Gateway.

Qualifications & Requirements

• Excellent interpersonal and communication skills, with the ability to tailor style to various customers.
• Strong organisational and information‑management abilities.
• Resilient, confident and capable of working under own initiative.
• Command of spoken English sufficient for the effective performance of the role, as required by Part 7 of the Immigration Act 2016.
• Subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Benefits

• Starting salary of £26,956 per annum with performance‑related pay increases.
• Option to enrol in the Local Government Pension Scheme with employer‑matched contributions.
• 29 days paid annual leave per year (30 days after 5 years of service) plus bank holidays and one concessionary day.
• Staff discounts on a range of leisure products and services through the Kent Rewards programme.

Equal Opportunities

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

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