Service Coordinator

Service Co‑ordinator Fire & Security

• Reporting to: Service Manager / Operations Manager
• Job Type: Full-time / Permanent

• Location: Belfast
• Company: Dalkia Fire & Security
• Reporting to: Service Manager / Operations Manager
• Job Type: Full-time / Permanent

About The Role

Dalkia Fire & Security is looking for an organised and proactive Service Co‑ordinator to join our growing team. This role is central to the smooth delivery of our fire and security services, ensuring reactive and planned works are efficiently coordinated between our clients, engineers and subcontractors.

If you enjoy working in a fast‑paced environment, are confident handling multiple priorities, and take pride in delivering excellent customer service, we would love to hear from you.

Key Responsibilities

• Handle incoming service calls and requests
• Allocate jobs to field engineers and subcontractors
• Coordinate reactive, planned and maintenance works
• Arrange maintenance and service appointments directly with clients and end users
• Manage and monitor pending calls, escalating where required
• Coordinate engineer revisits and on‑call administration
• Review and process electronic timesheets
• Issue planned maintenance schedules to clients and service managers
• Maintain and update client portals and internal systems
• Set up and amend maintenance contracts
• Raise purchase orders and issue to subcontractors
• Prepare job packs for Service and Operations Managers
• Update Goods Received Notes (GRNs)
• Monitor KPIs and support the team in achieving monthly targets
• Liaise with Service and Operations Managers on performance and workload

Health & Safety

All employees are expected to take reasonable care for their own health and safety and that of others, in line with Dalkia’s Health & Safety policies and procedures.

Essential Experience & Skills

• Previous administration or coordination experience
• Strong IT and computer literacy skills
• Excellent communication and interpersonal skills
• Highly organised, adaptable and flexible
• Reliable, proactive and able to manage multiple tasks

Key Competencies

• Strong teamwork and collaboration skills
• Ability to plan, organise and prioritise workload effectively
• Clear and confident communicator
• Commercial awareness and cost‑conscious mindset
• Risk‑aware with attention to detail
• Adaptable and responsive to changing priorities
• Customer‑focused with a commitment to service excellence
• Self‑motivated with a drive to deliver high standards

Why Join Dalkia?

• Be part of a respected and growing organisation
• Work in a supportive and collaborative team
• Opportunity to develop within a leading Fire & Security business
• Varied role with real responsibility and impact

Interested? Apply now, or contact us for more information.

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