Custom Liaison Officer required to work in and around Sheffield, Rotherham, Barnsley and Doncaster. You will be working with residents to help the site team to deliver a Kitchen and Bathroom and Retrofit scheme (Solar Panels, Ground Source Heat Pump etc.)
Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
The Role
We are currently looking for a temporary Customer Liaison Officer to work in South Yorkshire until the end of June. We are looking for someone to interview and start immediately.
Responsibilities
- Proactively follow up on no-access properties to arrange retrofit survey/Kitchen and Bathroom appointments.
- Lead resident and community engagement initiatives, building strong relationships with local community.
- Deliver clear and effective communications to customer and residents about nature and scope of works.
- Act as main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Resolve access-related or resident issues promptly
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentations.
What you will need
- Previous experience of working in a similar role
- Ability to deal sensitive situations
- Resilience and strong negotiation skills
- Proficiency in Microsoft Office
- Full UK Driving Licence
- Experience of working within the social housing sector£14.24 Per Hour inclusive of holiday pay PAYE / £17 Umbrella
- 0.12p Per Mile
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