Deaf Services Bookings Coordinator

We are looking for a Bookings Coordinator to join our Deaf Services team.

The role of the Bookings Coordinator is to be the first point of contact for clients who would like to book an interpreter and to assist language service professionals attending assignments. You will work to ensure the smooth running of all day-to-day services. This will include services to be booked, requesting availability from interpreters and translators, confirming bookings, making amendments as required and filling short notice emergency bookings.

Responsibilities

• Dealing with bookings and queries efficiently in a fast-paced environment.
• Answering telephone and video calls, being the first point of contact.
• Providing and maintaining excellent customer service.
• Keeping client and interpreter records up to date.
• Filing and general office administration.
• Liaising with Deaf clients over WhatsApp and FaceTime.
• Undertaking rotational on-call duties, including responsibility for the office mobile phone, to maintain 24‑hour service delivery and patient care.

Qualifications

• Confident, self‑motivated individual with a friendly and personable manner.
• Deaf aware.
• Ability to multi‑task under pressure, manage time and priorities.
• Minimum qualification of BSL Level 2.
• Strong verbal and written communication skills.
• Confidence speaking over the phone with clients and interpreters.
• Intermediate knowledge of Word and Outlook email.
• Highly organised, accurate and attention to great detail.
• Ability to work as part of a team, but also independently when required.
• Flexible with a supportive attitude towards your job role and team members.

Full training is provided.

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