Import Air Freight Operator

We’re seeking a motivated individual to join our growing Air Freight team.

Our Bradford office is looking for a motivated, proactive and customer‑focused Import Air Freight Operator to join our growing team. The primary focus of the role is managing international air freight import shipments – supporting customers from quotation through to cargo release, while delivering a high standard of service at every stage.

Applicants must be based in the UK and eligible to work in the UK.

Responsibilities

• Managing air freight import shipments from initial quotation to final delivery
• Liaising with overseas agents, airlines, carriers and customers worldwide
• Preparing and issuing quotations, ensuring BIFA Terms & Conditions are included
• Making courtesy follow‑up calls to customers regarding quotations and bookings
• Coordinating bookings with global partners and carriers
• Tracking shipments and proactively updating customers on progress
• Preparing documentation including Notices of Arrival and invoices
• Supporting customs clearance processes and ensuring all documentation is compliant
• Ensuring cargo is released only against correct documentation and cleared funds
• Querying and approving invoices in line with agreed rates
• Resolving issues efficiently while protecting customer and supplier relationships

Qualifications

• Experience within air freight imports or international logistics
• Strong organisational, communication and customer service skills
• A proactive approach and the ability to work using initiative and common sense
• Attention to detail and strong administrative capability
• Confidence liaising with customers, suppliers and internal teams
• Ability to manage workloads effectively in a fast‑paced environment

Benefits

• Competitive salary (dependent on experience)
• Full training and ongoing support
• Opportunity to develop and progress within a growing logistics business
• 25 days holiday

Location

Bradford BD1 – office-based.

Working hours

Monday to Friday 9am-5.30pm

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