Overview
Job Title: Scheduler
Job Type: Permanent
Location: Durrington, West Sussex (Hybrid – 3 days in the office and 2 days working from home)
Salary: £29,325.22
Hours: 38 hours per week / Hybrid working
Shift Pattern: Early and late shifts with 1 in 9 weekend work. This will be explained in full at interview.
Closing Date: 2026-06-12
What You’ll Be Responsible For
- Scheduling of reactive and planned work during core business hours, ensuring jobs are dispatched in a prioritised manner and relevant contractors/operational teams are utilised efficiently.
- Regular communication with District Managers/Field Performance Managers to review area performance.
- Flexible approach to scheduling and reacting to emergency situations to prevent customer and compliance issues.
- Monitor and manage field team whereabouts to ensure adherence to schedule.
- Support and assist the Controller during normal operations and disruptive events to deliver the optimum service that meets business and customer needs.
- Set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact.
- Accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.
What You’ll Bring To The Role
- Good customer service background.
- Experience working toward deadlines and handling multiple priorities in a busy environment.
- Excellent communication skills.
- Competent user in Outlook, Excel and Teams; familiarity with internal systems such as Ellipse, Lightfoot, Water Works.
We provide a 6-week training programme from day one. You will be working within a supportive team as you learn the role.
We also offer hybrid working where you will be expected to work 3 days in the Durrington office and you can work from home the other 2 days. The office is accessible by train and bus routes. The office has a canteen, and in the summer you can lunch outside overlooking the pond.
Southern Water is investing to transform Britain’s water industry, with significant planned investment. This is an opportunity to join a business committed to delivering a generational shift in how water services are managed.
You will be joining at a time of significant change, with a leadership team driving long-term value creation.
“We understand that great talent comes in many forms. If this role excites you and you share our commitment to delivering sustainable solutions for our communities, please apply—even if your experience doesn’t perfectly match every requirement. We’ll support your growth and development.”
If this role isn’t quite what you’re looking for but you’d like to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com – Introduce Yourself).
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional Information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of identity, eligibility to work in the UK, criminal record check (DBS) and verification of employment/education history for the past three years. Appointment is subject to successful completion of all pre-employment checks, including security vetting. Some positions may require higher levels of security vetting, which may involve providing additional documentation. If a candidate does not meet the required security standards or fails to pass vetting, Southern Water reserves the right to withdraw the offer of employment.
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