Global Quality Assistant Manager

Role Overview

Quality Assistant Manager in the Global Quality team based in London, responsible for managing product quality for Makeup and Skin Care categories and delivering high‑performing, high‑quality products.

Key Responsibilities

Quality in Development & Quality Control

• Lead and coordinate quality activities for new NPD projects
• Design and evaluate stability and compatibility studies and other relevant tests
• Define defects range boards, review and approve product specifications, attend line trials, approve trial reports, and sign off on development and mass production samples
• Issue internal finished goods specifications
• Review and issue Certificates of Analysis and other QC documentation weekly for international markets such as India, Indonesia and the US
• Organise inbound inspections and prepare documentation for global warehouses in accordance with AQL international standards
• Monitor and evaluate results of testing with external laboratories for new developments and existing products
• Support colour matching and colour approvals when required

Quality Compliance

• Manage non‑conformities, changes, and improvement plans (corrective/preventative)
• Prepare quarterly updates on quality KPIs
• Monitor monthly customer complaints and trends on returned products
• Ensure customer complaints are managed effectively and escalated when needed
• Maintain the QMS software, keeping documents and information up to date
• Issue and circulate SOPs, work instructions and protocols
• Participate in the evaluation and qualification of critical suppliers

Who You Will Work With

• Reporting to Global Quality Manager
• Partnering with NPD, Packaging, Supply, Commercial and Procurement teams
• Interacting daily with contract manufacturers and packaging component suppliers

Qualifications & Experience

• Bachelor’s degree in Chemistry, Pharmacy, Engineering or a related scientific field
• Significant experience in a quality role within the cosmetics industry
• Good understanding of formulas, cosmetics development and production
• Knowledge of cosmetic regulations (EC 1223/2009, FDA cGMP, CSAR, etc.) and international quality standards (ISO 9001, ISO 22716, ISO 2859)
• Proficiency in Microsoft Office (Excel, PowerPoint, project tools)

About You

• Strong analytical approach and problem‑solving skills
• Excellent attention to detail, comfortable in a fast‑paced environment and passionate with a “can‑do” attitude
• Self‑motivated and committed to delivering results
• Passionate about the cosmetic industry and quality processes
• Demonstrates a commitment to growth and self‑development

Benefits

• Hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday, plus bank holidays, with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting journey
• Financial security and planning with pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work on allocated dog‑friendly days and spaces
• Generous product discount and gifting

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