Position: Commercial Assistant
Location: Cramlington
Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high‑quality services.
We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers.
About the Role
We’re looking for a Commercial Assistant to join our team in Cramlington to support the efficient execution of key local commercial processes to drive effective communication between the site, customers and business development teams. The role also involves supporting the Commercial Manager with proposals and RFPs from prospective customers that outline scoped project activities and deliverables.
Key Responsibilities
- Maintain client relationships and support the business, balancing and driving both the client’s and site requirements.
- Take the lead on general office administration duties while remaining flexible to additional ad‑hoc office‑based tasks.
- Work with the existing office administrator to ensure there is always cover provided.
- Schedule client visits and ensure logistics, conference rooms are aligned and sufficiently prepared.
- Support the global business relationship with key accounts by understanding the client’s organization and business needs to ensure an overall client‑centric approach.
- Identify the decision structure related to product supply and third‑party manufacturing and develop an understanding for the execution and implementation of supply agreements.
- Assist in developing the annual site revenue budget.
- Understand client financial processes, resolve issues alongside the site financial department such as escalation of overdue invoices.
- Liaise with project leads and technical teams to track revenue milestones and perform monthly invoicing accordingly.
Candidate Profile
- Good understanding of pharmaceutical development activities and processes; API development knowledge is advantageous but not essential.
- Understanding of revenue impact to business and the importance of project delivery.
- Experience working with a cross‑functional team that are not direct reports.
- Excellent people skills and ability to listen, leverage the skills and knowledge of the project team while challenging them to achieve the best possible result for the customer and business.
- Provide strategic commercial outlook considering the impact of tactical decisions on the business.
- Strong communication and presentation skills with confidence to be the face of the business with customers.
- Resilient, resourceful, and self‑sufficient.
- Excellent organisational skills.
Why Pharmaron?
Collaborative Culture
Thrive in a supportive and inclusive environment where teamwork, learning and innovation are at the core of what we do.
Impactful Work
What you do here contributes directly to the development of life‑changing medicines.
Career Growth
We invest in your development offering continuous learning, technical training and opportunities to grow within a fast‑expanding global organisation.
People‑Centric Values
Our cultural values, Employees Number One and Clients Centered, guide everything we do and set us apart in the industry.
How to Apply
Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply through our website today!
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