Customer Service Representative

Overview

Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism.

Key Responsibilities

• Handle customer inquiries via phone and email with clarity and care.
• Maintain and update customer records in our core system.
• Proactively contact vulnerable customers during power loss events to offer support.
• Accurately log all customer interactions and service updates.
• Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
• Manage compensation payments in line with industry standards for customers affected by power outages.
• Take ownership of service-related issues, resolving them confidently and professionally.
• Demonstrate empathy and understanding in challenging customer situations.
• Assist in preparing regularly scheduled reports.
• Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards.
• Provide administrative support throughout the asset adoption process.

What We’re Looking For

• Has excellent communication and interpersonal skills.
• Is highly organised and detail-oriented.
• Can work independently and as part of a team.
• Is confident using customer service systems and Microsoft Office tools.
• Has a proactive approach to problem-solving and customer care.

Why Join Us?

• Be part of a supportive and inclusive team.
• Make a meaningful impact on customers’ lives.
• Enjoy opportunities for growth and development.
• Work in a role where your empathy and professionalism truly matter.

Benefits

• Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
• Bonus
• Enhance Pension
• Private Medical Insurance
• Life insurance
• Company training programmes to help you develop.
• Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
• Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
• Volunteering day: one day a year fully paid.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Utilities

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