Operations Assistant – Cody Technology Park, Farnborough

Job Title

Operations Assistant

Location

Cody Technology Park, FarnboroughReporting To: Operations Manager

Job Purpose

The Operations Assistant supports the day-to-day running of the business park, ensuring that facilities, services, and tenant needs are managed efficiently. The role involves coordination of maintenance, health & safety compliance, contractor management, and administrative support to maintain a high-quality working environment.

Key Responsibilities

Operations & Facilities Support

• Assist in the daily operations of the business park, ensuring all communal areas are clean, safe, and well-maintained
• Conduct regular site inspections and report maintenance issues
• Coordinate planned and reactive maintenance works
• Liaise with cleaning, security, and landscaping teams

Tenant & Customer Service

• Act as a first point of contact for tenants and visitors
• Respond to tenant queries and service requests promptly
• Support tenant onboarding (move‑ins) and off‑boarding (move‑outs)
• Help maintain positive tenant relationships

Contractor & Supplier Coordination

• Assist with booking and supervising contractors on‑site
• Ensure contractors comply with site rules and UK health & safety regulations
• Maintain contractor records, permits, and risk assessments

Health & Safety Compliance

• Support compliance with UK legislation, including: Health and Safety at Work Act 1974, Fire safety regulations
• Assist with risk assessments, incident reporting, and safety audits
• Ensure signage and safety procedures are up to date

Administrative Duties

• Maintain records (maintenance logs, compliance documentation, service contracts)
• Raise purchase orders and process invoices
• Assist with budgeting and cost tracking
• Prepare reports for management

Security & Emergency Support

• Assist in monitoring site security systems and access control
• Support emergency procedures (fire alarms, evacuations, incident response)

Skills & Experience

Essential

• Previous experience in facilities, property, or operations support
• Strong organisational and multitasking skills
• Good communication and customer service skills
• Basic IT skills (Microsoft Office: Word, Excel, Outlook)
• Understanding of health & safety practices

Desirable

• Experience in commercial property or business park environments
• Knowledge of CAFM systems (e.g., Planon, Concept, FM systems)
• IOSH Working Safely or equivalent qualification

Personal Attributes

• Proactive and hands‑on approach
• Strong attention to detail
• Reliable and able to work independently
• Professional and approachable

Working Hours

• Typically Monday–Friday, 8:00am–4:30pm (may vary depending on site needs)

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