Logistics & Operations Assistant

Title: Logistics & Operations Assistant

Job Type: Permanent

Location: Watford, Hertfordshire

Salary: £25,000 – £28,000 per annum

Responsibilities

• Liaising with the warehouse regarding instructions, orders, and deliveries.
• Giving excellent customer service and keeping customers updated with orders.
• Managing and responding to queries promptly.
• Liaising between departments and ensuring seamless processes.
• Communicating with customers on status of orders and deliveries.
• Managing stock control.
• Booking delivery dates for manual and pre-booked orders.
• Updating and managing the Excel databases and spreadsheets.
• Data uploads for e-platform customers (e.g., Zalando, NEXT).
• Analyzing customer orders and dates of those orders.
• Creating and issuing pick sheets, order confirmations, packing lists etc.

Qualifications

• Excellent written and verbal communication skills.
• Advanced Excel skills.
• Operational experience.
• Track record of excellent customer service.
• Excellent administrative skills.
• Sage experience would be a bonus.
• Knowledge of Zedonk ERP system would be advantageous.

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