EF Manchester International Language Campus is looking for a responsible and culturally intelligent Residence Coordinator to join our team. In this role, you’ll help create a welcoming and secure environment where international students feel at home, supported, and part of a vibrant community throughout their studies.
Position Details
- Full-time
- 5 days a week, with one weekend work day on a rota
- ASAP start date
- Accommodation provided if needed
Responsibilities
- Meeting and greeting new students on arrival and informing them of rules.
- Assisting with checking in and taking students to rooms.
- Maintaining a safe and comfortable environment by taking appropriate action in the event of student misconduct and addressing concerns with relevant school staff.
- Undertaking basic first aid training and providing assistance, or contacting medical/emergency services as necessary.
- Ensuring standards of rooms and quality of services are maintained by conducting weekly building and room checks using provided tools/form.
- Carrying out nightly curfew checks for under 18s on rotation.
- Assisting students with problems and queries.
- Managing and reporting welfare issues relating to students in residence.
- Taking responsibility for fire safety and familiarising yourself with evacuation procedures.
- Ensuring that residence rules are being adhered to and reporting all issues to residence manager.
- Participating in regular emergency phone duty as per rota.
- Promoting and running activities for residence students.
- Reminding departing students of leaving date and procedures.
Requirements
- Be welcoming, kind, and caring when dealing with the students.
- Assist with all arrivals and departures of students from the residences.
- Distribute student keys and all relevant information to the students upon arrival.
- Ensure rooms are cleaned before arrival and after departure.
- Coordinate room checks every night at curfew for the students to ensure they are safely in the residence.
- Maintain the appearance and functionality of the residences by keeping an organized and clean work area.
- Assist students with any questions, concerns, needs, or issues they may have regarding the residence or residence related situations.
- Keep the residence manager informed of the residence availability, any changes of student rooms within the residence, or any other relevant information.
- Liaise with the customer support team and the Residence Manager to ensure all residence related issues with students are dealt with and handled effectively.
- Assist with any meal distribution that may happen at the residence.
- Monitor the safety and well-being of the facilities, rooms, and residence itself. Contact the Residence Manager with any problems regarding these entities.
- Inform the students of all residence related rules.
- Manage the set-up and operation of resident related activities for the residential students.
- Inform the welfare team or Residence Manager if there is an issue related to a student that involves safeguarding concerns.
- Shares emergency-phone duties with other school staff.
Benefits
- Accommodation provided if required.
- Work in a truly international environment.
- Regular social events.
- Continuous professional development.
- Career progression opportunities across network of UK & Ireland campuses.
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition.
- Access to EF Hello language learning.
Employment Equity
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Safeguarding and Background Checks
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will specifically ask whether there is any reason the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
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