Location: Birmingham (Office-based)Pay: £13.50 per hour + holiday pay accrualDuration: 2 months with possibility of extensionHours: 37.5 hours per week, rota basis
Monday to Friday: 8am-4pm and/or 10:30am-6:30pm
Saturday: 9:00am – 5:00pm. 2 / 4 Saturdays per month
Requirement: Valid DBS certificateStart: Immediate availability essential
About the Role
We’re looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals. You’ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You’ll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer‑based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We’re Looking For
You’ll thrive in this role if you have:
- Proven experience in a customer‑facing role
- The ability to stay calm and professional under pressure
- A can‑do attitude and willingness to go the extra mile
- Experience working in a fast‑paced, collaborative environment
- Strong communication skills and a patient, supportive approach
Valid DBS certificate is required as part of the screening process.
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