Job summary
To provide clinical case co‑ordination duties for a multidisciplinary integrated team. To be an effective member of the Multidisciplinary Team. Communicate effectively with staff, patients and carers as required. To complete all administration duties associated with the role and to carry out other duties under indirect supervision of a registered professional.
Main duties of the job
- Work within MDT Discharge to Assess/intermediate Care at Home which delivers community‑based services to patients within Stockport.
- Maintain regular telephone contacts with patients, relatives and colleagues.
- Keep a daily account of bed and capacity availability.
- Maintain accurate patient records and uphold confidentiality per Caldicott guidelines.
- Update case load and document accurately on team handover.
- Plan own workload and meet job demands.
- Work independently using initiative within limitations and seek help when unsure.
- Organise and participate in audits and team rota.
- Assist with health promotion programmes, encouraging self‑awareness and self‑help.
- Support and educate family/carers.
- Attend mandatory training, appraisals, and maintain competencies.
- Comply with Trust policies for personal and patient safety, prevention of HCAI, and infection control.
- Perform other duties directed by line manager.
- Assist during incidental contacts with patients/service users/carers/relatives.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers. We believe that the best organisations are those that reflect the communities they serve. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. We welcome applications from under‑represented communities.
Benefits we offer
- 27‑33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes (lease cars, home electronics, etc.)
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – loans, savings, budget planning and tips on managing debt
- Stockport Credit Union – local financial advice
Person specification
Essential qualifications
- Maths and English GCSE Level 3 or above
- Experience / patient customer service
- IT skills including Excel, Microsoft Office, Word
Desirable qualifications
- Care Certificate
- Use of EMIS
Essential experience
- Experience in patient/customer facing role
Desirable experience
- Two years experience in customer service role
Essential skills
- Able to communicate in complex situations
- Prioritise workload
- Meet deadlines
- Work in busy environment
Desirable skills
- None listed
Essential knowledge
- Understanding of the NHS
Desirable knowledge
- Understanding of the NHS Discharge to Assess process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.
If successful, this vacancy will require a Standard DBS check at a cost of £26.90, deducted from salary. It also requires joining the DBS update service with an annual fee of £16.
Employer details
Employer name
Stockport NHS Foundation Trust
Address
Beckwith HouseWellington Road NorthStockportSK4 1AF
Employer’s website
http://www.stockport.nhs.uk/ (Opens in a new tab)
£24,937 to £26,598 a year pro rata per annum
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