Customer Service Advisor – Remote

Title: Customer Service Advisor / Coordinator

Location: Remote

Salary: £25,000 – £27,000 per annum

Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home.

Job responsibilities

• First point of resolution for all inquiries
• Providing members with advice and guidance on next steps and their on‑going journey with the organisation.
• Developing and maintaining excellent communications with other teams and divisions
• Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.

Requirements

• Have excellent customer service skills.
• Have excellent communication and listening skills.
• Be computer literate.
• Relationship building skills
• Can do attitude
• Good attention to detail.
• Flexible to work shifts.

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