Broker Commercial, Team Leader

Trading Operations Underwriting Team Leader

Position Overview

Permanent role within the Trading Operations team across multiple sites covering Art & Private Client and Professions & Specialty Commercial product lines for Direct and Broker customers.

Key Responsibilities

• Leadership & Motivation – Inspire and energise team members, set clear expectations, provide coaching, recognise achievements, address performance issues promptly.
• Operational Delivery – Allocate and prioritise workloads to meet service metrics, track performance against targets, maintain quality standards and audit requirements.
• Customer & Broker Focus – Champion a customer‑centric culture, gather feedback, support issue resolution, continually improve broker and client experience.
• Continuous Improvement – Identify efficiency opportunities, analyse performance data, encourage new ideas, lead small change initiatives.
• Stakeholder Relationships – Build strong internal and external relationships, collaborate with other teams, engage proactively with brokers.

Candidate Profile

• Proven people management experience in a broker, underwriting or contact centre/operations setting.
• Leadership experience within a target‑driven environment, including performance management and coaching.
• Strong leadership, communication and interpersonal skills; ability to build effective stakeholder relationships.
• Experience with performance conversations, quality, productivity and service delivery improvement.
• Commercial awareness of service levels, operational workflows and customer outcomes.
• Highly organised, prioritising effectively and overseeing team delivery against SLAs.
• Collaborative team player, demonstrating drive, resilience and a proactive approach.

Diversity and Flexible Working

Hiscox values diversity and inclusivity and supports flexible working where possible.

Benefits

Employee benefits focused on mental and physical wellbeing.

Training, coaching and development opportunities.

Competitive compensation and incentives aligned with business performance.

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