VOR Coordinator

Where Is The Work

On-Site (5 days)

What’s In It For You

The VOR Coordinator will report directly to the Fleet Contract Manager and act as the central liaison across all departments, ensuring that the core VOR (Vehicle Off Road) KPI is maintained within the 5% tolerance threshold.

What You Will Do

• Manage and reduce the 3rd‑party spend with suppliers, ensuring a cost‑effective approach to repair while also managing van downtime.
• Manage supplier relationships to promote value for money.
• Ensure all VOR is escalated in the correct time frames where necessary.
• Take ownership of the daily, weekly, and monthly VOR reporting to our customer.
• Present VOR data when required and provide meaningful insights into the VOR position.
• Have a sound knowledge of R2C to resolve cost queries causing repair delays in a live environment.
• Manage relationships with existing customers to develop long‑term profitable growth from established accounts.
• Identify market and product changes, recommending actions to address opportunities or threats.
• Identify trends in VOR, accurately report them, and provide potential solutions.
• Ensure all queries and tasks are dealt with efficiently and with professionalism.
• Identify repairs and costs covered under the manufacturer’s warranty.
• Analyze data for monthly cost savings and share findings with the Line Manager and wider business.
• Support the Admin Team with accurate and timely administration, keeping within SLA and KPI targets.
• Monitor processes to identify areas of improvement.
• Pick up any additional areas that require support as and when needed within the team.
• Continue to identify further contract cost savings against the fleet.
• Stay aware of any manufacturer technical updates.
• Control the running of the weekly tracker and store queries.

Essential Qualifications and Experience

• Experience in fleet and automotive environments.
• Knowledge of warranty processes.
• Knowledge of the transport, automotive, or refrigeration industry.
• Knowledge of R2C.
• Strong IT literacy, including Microsoft Office and advanced Excel skills.
• Strong written and verbal communication skills, with a professional approach to internal and external contacts.
• Ability to meet deadlines, stay task‑oriented, and prioritise effectively.
• Methodical and systematic approach to work.
• Excellent front‑line customer service and relationship‑building skills with internal and external stakeholders.
• Strong attention to detail.
• High level of self‑motivation.

Desirable Qualifications

• Database management knowledge.

Benefits

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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