Telecommunications PBX Operator
Maryview Medical Center in Portsmouth, Virginia
Full time, 40 hours/week (flexibility required to cover various shifts: 6A-2:30P, 2:30P-11P, 10P-6A, or 10:30P-6A. Weekends and holidays required)
Primary Function
Responsible for establishing or assisting connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested. Responsible for the Medical Practice Answering service. Assist with all emergency codes in a timely manner, making sure all needed personnel respond to the proper location.
Employment Qualifications
- High school graduate or GED within 6 months of hire
- Six months experience in telecommunications, telephone customer service, healthcare environment, or with an answering service is preferred.
- Computer literate.
- Ability to handle multiple tasks, be flexible and adaptable
- Ability to interact professionally with other departments, medical staff, or the general public.
- Treat all callers with courtesy and respect.
- Be articulate, have strong written communication skills, a pleasant friendly voice, and a professional appearance.
- Ability to work with little or no supervision during weekend and night hours.
Essential Job Functions
- Answers and routes internal and external calls; provides telephone assistance to all customers without neglect. Documents and reports telephone malfunctions of communications systems to repair service and supervisor.
- Notify physician and staff for routine operations; provides notifications for medical alerts (e.g. emergencies, code blue, etc.) and signals “all clear” when appropriate. Assist other departments with codes as needed.
- Answers all incoming calls associated with answering service and processes as directed by physician’s standing orders; maintains accurate, clear messages and documents all incoming calls, outgoing calls, and notifications; maintains confidentiality and security pertaining to messages; updates daily on-call schedule and enters information into computer.
- Present for scheduled shifts, required medical center and department meetings, and participates in training opportunities.
- Updates daily on-call schedule; provides information regarding visiting hours, patients, conditions, and room numbers when information desk is not staffed.
- Assists Lead Operators in the onboarding of new employees when asked.
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What We Offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
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