The Role
Starting salary for this role is £27,694 p.a. (pro rata for part‑time colleagues).
Operations Assistant – 22.5 hours per week – Fixed‑term contract (maternity cover) at Highcliffe Castle.
Highcliffe Castle is looking for an enthusiastic, outgoing person to join our Operations Team, ensuring that the daily operations of the Castle are delivered to the highest standard, meeting key objectives and progressing Highcliffe Castle as a lead visitor attraction on the south coast.
Important: This role will be required to work weekends and bank holidays on a rotational basis, but must be available to work Sundays.
Applications close Sunday 7 June 2026. Interviews W/C 15 June 2026.
Main Responsibilities
To support the Visitor Engagement and Experience Officers and the wider operational team in developing, delivering and promoting the facilities & services at Highcliffe Castle in line with the Business Plan, Management Plan, Heritage Lottery Fund bid targets and action plan, and council strategies and policies.
To support the operational team to deliver a captivating visitor engagement plan and support the visitor experience.
To be part of the operational team at Highcliffe Castle, building positive relationships with staff, stakeholders, partners, service providers and customers.
The Ideal Candidate
Specific Qualifications And Experience
- NVQ Level 3 or equivalent experience
- Marketing & communications experience
- Experience of delivering operational activities within a historic indoor setting and on public grounds, and managing the complexities of these spaces being used for various purposes
- Experience of delivering creative solutions to a range of problems
- Willingness and desire to increase knowledge of the castle’s activities
- Experience of financial and administrative systems
- Related Health & Safety knowledge and safe working practices
- IT skills in Word, Outlook and PowerPoint
- Complaint handling skills
Personal Qualities & Attributes
- Organised and efficient with attention to detail
- High level of resilience and calm under pressure
- Literacy and numeracy skills
- Strategic thinker and effective decision maker
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with an existing right to work in the UK.
Inclusion & Accessibility
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. We’re a Disability Confident Employer and we can help you with the recruitment process and at any time during your career with us. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly.
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