About the Role
External broker and client facing role providing the day-to-day servicing and multinational technical support on an assigned portfolio of Multinational programs in support of the Multinational Client Executive and Product Underwriter. This role supports all major Multinational lines of business.
Responsibilities
- Coordinate the day-to-day multinational servicing activities throughout the program lifecycle on an assigned portfolio of complex accounts.
- Proactively manage pre-bind activities, including utilizing available AIG tools and technology, completing a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document, collecting any other specific regulatory information impacting the program such as tariff and/or minimum rates, mandatory retentions or cessions, and any other regulatory matters requiring engagement with the AIG network prior to binding.
- Promote and drive the adoption of the AIG Multinational End-to-End process, ensuring all parties understand and commit to roles, responsibilities and expected timelines to provide an elevated service performance and deliver contract certainty.
- Assist with the drafting and collection of facultative reinsurance documentation where required, ensuring adherence to AIG protocols and guidelines.
- Complete hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and alignment with bound program terms.
- Proactively manage post-bind activities, monitoring program implementation to ensure network issues and rejects are addressed effectively and efficiently in collaboration with underwriting, the Multinational Client Executive and the AIG network as applicable.
- Engage with AIG Reinsurance division to ensure cash-flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met.
- Track performance and escalate where necessary using appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
- Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
Qualifications
- Commercial insurance experience, preferably in client servicing (broker or company background).
- Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
- Experience working with multinational corporations.
- Strong written & verbal communication and interpersonal skills.
- Good time management skills, ability to handle multiple priorities, organize work and meet deadlines.
Benefits
AIG’s Total Rewards Program is a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on health, wellbeing, financial security and professional development, bringing peace of mind to you and your family.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected category.
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