Support Assistant

Job Summary

We are recruiting for an Executive Support Assistant reporting to our Executive Assistant, to join our Commercial Support team based at our head office in Whitley, Yorkshire. You will support our C‑suite and UK&I leadership team, provide front‑of‑house reception cover, and ensure the smooth day‑to‑day operation of the executive office.

Key Areas of Responsibility

• Provide proactive, high‑quality administrative support to Directors and senior colleagues, managing multiple priorities effectively.
• Plan, organise and coordinate meetings and events — in‑person and virtual, including agendas, logistics and follow‑up actions.
• Book travel arrangements and process expenses for Executives, Directors and Field Operations.
• Consolidate and reconcile corporate credit card activity.
• Book and log taxi fares for Executives and Directors.
• Raise Purchase Orders and ensure services are correctly receipted once tasks are complete.
• Organise and support internal and external events as required.
• Manage incoming and outgoing post, including recorded and confidential mail.
• Ensure a smooth and positive experience for all visitors and effective use of office facilities.
• Manage customer visits to Head Office, coordinating meetings, delivering tours and catering as requested.
• Book meeting rooms accurately and maintain them tidy, well‑stocked and reset between meetings.
• Coordinate lunches, refreshments and hospitality when required.
• Deliver a professional, welcoming reception service, support the reception rota and provide reliable cover when needed.
• Act as front of house, meeting and greeting clients and visitors in a courteous and professional manner.
• Ensure all visitors are signed in, briefed on site requirements and escorted to their hosts.
• Use MS Teams to answer, screen and forward calls to appropriate colleagues.
• Maintain a high standard of presentation and professionalism at all times.
• Serve as a dependable point of contact for administrative and reception‑related queries.
• Support the day‑to‑day operational effectiveness of the office environment.
• Order office supplies, including cleaning products and tea/coffee provisions.
• Liaise with internal teams and suppliers to resolve office or facilities issues promptly.

Key Skills and Experience

• Excellent organisational, planning and time‑management skills, with the ability to proactively prioritise tasks and manage multiple deadlines.
• Strong IT skills, including MS Office (Outlook, Word, PowerPoint, Excel, MS Teams), and experience arranging virtual events and webinars.
• Effective verbal and written communication, able to tailor style as required.
• Understanding of corporate structure, roles and reporting relationships.
• Ability to handle confidential and sensitive information with discretion.
• High attention to detail and a methodical, articulate work style.
• Works independently with minimal supervision and can organise a busy workload to tight timescales.
• Flexible and adaptable approach to work.
• Positive attitude, willingness to take on new tasks and adapt as priorities shift.

Required Competencies

• Strong communication skills.
• Stakeholder management.
• Professional tone under pressure.

Desirable Skills and Experience

• Previous experience supporting Executives.
• Ability to understand business priorities and align support accordingly.
• Seeing the bigger picture beyond individual tasks.

Benefits

• Competitive salary.
• Hybrid working (onsite at least 2 days a week).
• 25 days holiday plus public holidays, with holiday purchase scheme.
• Contributory pension.
• Car salary sacrifice scheme via Tusker.
• Paid volunteer day.
• Enhanced maternity, paternity, adoption and shared parental pay entitlements.
• Healthcare cash plan, including free eye tests.
• Dedicated 24/7 employee benefits platform – Verlingue, offering retail discounts, salary sacrifice options and health and wellbeing support.
• EAP WeCare service – 24/7 online GP and mental health counselling.
• Access to LinkedIn Learning and a Talent Library with over 800 courses.
• Warm and welcoming team environment.
• Opportunity for learning, growth and career development.

Equal Opportunities Statement

At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences and abilities, and celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we provide reasonable adjustments to thrive.

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