Senior Mixed Methods Researcher

Requirements

• Strong experience across both UX research and broader market or behavioural research
• Confidence designing and running research studies independently using a range of methods
• Ability to synthesise complex data into clear, practical insights that drive action
• Experience working closely with product teams and influencing decisions through evidence
• Strong communication and storytelling skills, with the ability to engage different audiences
• Curiosity and confidence to tackle complex, ambiguous problem spaces
• A collaborative mindset and enthusiasm for improving how research is used across teams
• A genuine interest in understanding people and improving experiences for our members

What the job involves

• As a Senior Mixed Methods Researcher, you’ll play a key role in helping us do just that
• Working within our growing research function, you’ll combine UX research and market insight to uncover what really matters to our members – from how they behave, to what they value, to where we can do better
• You’ll partner closely with teams across Product, Design, Marketing and Data, helping shape decisions that impact millions of people who keep the country running
• This is a role for someone who loves digging into complex questions, connecting the dots and turning insight into action
• You’ll also help evolve how research works at Blue Light Card, raising the bar for how we generate and use insight across the business
• Own research within key product and strategic areas, designing and delivering studies that answer meaningful business questions
• Use a mix of qualitative and quantitative methods to build a deep understanding of member behaviour, needs and motivations
• Choose the right research approach for each challenge, from interviews and usability testing to surveys, segmentation and market analysis
• Turn complex findings into clear, actionable insights that influence product, marketing and commercial decisions
• Bring insight to life through compelling storytelling that resonates with different audiences across the business
• Work closely with cross-functional teams to ensure research informs priorities, roadmaps and member experiences
• Share knowledge, frameworks and best practice to help teams use research more effectively
• Contribute to growing and strengthening the research practice across Blue Light Card

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