Overview
About the team: Turo is redefining car rental, and we’re looking for an experienced Fraud Prevention Specialist to join our European Trust and Safety team and lead Fraud Prevention across UK & France. Responsible for the end‑to‑end management of Trust & Safety verifications, fraud prevention, and chargeback management, you will conduct sophisticated investigations, manage regional vendors, and collaborate with global teams to tailor fraud detection rules and workflows. This is a hands‑on, high‑impact role at the heart of Turo’s European team.
Responsibilities
- Identify emerging fraud and theft patterns in the UK and French markets, and configure our machine learning tools to proactively block these threats.
- Review transactions and accounts in real time to detect and resolve fraudulent activity, including identity theft, payment fraud, and account takeovers.
- Lead high‑value or complex fraud investigations using SQL and advanced data methodologies.
- Partner with Global Fraud Teams, Engineering, and Data Science to align regional needs with global roadmaps and risk controls.
- Onboard regional vendors and conduct quality assessments on BPO fraud reviews.
- Oversee chargeback reviews and proactively identify gaps in operational controls to reduce financial losses.
- Prepare and present insights on emerging risks and program performance to senior leadership.
Qualifications
- Minimum of 5 years in fraud prevention, risk management, or chargeback management, ideally within e‑commerce or banking.
- Proficient in SQL for data analysis and identifying fraud patterns.
- Exceptional verbal and written skills, with the ability to act as a subject‑matter expert for Legal, Claims, and Operations teams.
- Bachelor’s degree or equivalent professional experience.
- Proficient with G‑Suite, Microsoft Office, or related software.
- Comfortable in a fast‑paced environment with the flexibility to work bank holidays or outside standard hours when necessary to protect the platform.
- Bonus: Experience in a two‑sided marketplace or a related e‑commerce platform with a focus on peer‑to‑peer interactions.
- Bonus: Certified Payments and Fraud Prevention Professional (CPFPP) or Certified Fraud Examiner (CFE) credential or other advanced fraud training.
- Bonus: Familiarity with tools such as Sift, Stripe, Ekata, TraceIQ, and Domo.
Salary & Benefits
For this role, the target base salary range in London is £52,000–£65,000 annually. This role is also eligible for equity and benefits.
- Competitive salary and equity.
- Employer‑paid medical, dental, and vision insurance (country specific).
- Retirement employer match.
- Learning & Development stipend.
- Turo host matching program.
- Turo travel credit.
- Cell phone and internet stipend.
- Paid time off, holidays, volunteer time off, and parental leave.
- In‑office lunch, snacks, and team activities for full‑time or hybrid staff.
Equal Opportunity Employer
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities, and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.
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