E-commerce Operations Assistant

A vital operational role supporting the E-commerce & Trading Manager in keeping the SALONIWORLD website running beautifully and efficiently. This role will support the day-to‑day running of the e-commerce operations, including collection uploads, order and returns processing, website quality checks, and providing logistics support across the business.

This is an excellent entry point into fashion e-commerce for someone who is highly organised, detail‑oriented, proactive, and eager to learn within a fast‑paced luxury fashion environment.

COLLECTION UPLOADS & WEBSITE

• Upload new collection products to Shopify, including images, descriptions, filters, and pricing.
• Prepare and organise product description data sheets for E-commerce Manager review and sign‑off.
• Perform website QA checks after uploads, including PDPs, navigation, filters, collections, and product accuracy.
• Support Atelier website updates ahead of wholesale market.
• Support the E-commerce Manager on all aspects of collection launches as required.

ORDER & RETURNS PROCESSING

• Process daily orders on Shopify and support pre‑order management once stock arrives.
• Process customer returns on set days (Monday, Wednesday, Friday).
• Log and track faulty items end to end.
• Maintain accurate operational records and ensure routine tasks are completed consistently and within deadlines.

LOGISTICS SUPPORT

• Liaise with DHL and couriers for dispatch and delivery queries.
• Coordinate with the warehouse regarding stock issues, shipping discrepancies, and urgent orders.
• Monitor and flag inventory discrepancies promptly to the E-commerce Manager.
• Support with any ad hoc operational tasks as directed.

SAMPLE & SHOOT SUPPORT

• Pack, track, and ship samples to external partners.
• Check and record samples in and out after shoots.
• Coordinate garment care and post shoot dry cleaning, maintaining accurate records and costs.
• Provide ad hoc support to the Customer Experience team on sample movement when needed.

What We Are Looking For

• Strong attention to detail — accuracy in data entry and product information is essential.
• Organised, reliable, and proactive approach to managing routine operational tasks.
• Ability to work consistently and accurately within deadlines.
• Positive, collaborative attitude and willingness to support wider team priorities.
• Good communication skills and a professional manner.
• Previous experience in e-commerce, retail, operations, or administrative support is helpful but not essential.

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