Position Summary
An important and vital role within the Club, our Housekeeping Supervisor supports the Residential Services Director and Housekeeping Manager to ensure the overall operation runs smoothly and manages the day‑to‑day running of the department while on shift.
The team strives daily to achieve continuity of service, and you offer team members guidance and support to ensure they can fulfil their individual tasks with a clear focus on delivering exceptional service while maintaining the efficiency and quality that will meet our luxurious standards.
Keeping our incredible facilities clean and tidy requires a cohesive team approach. People are our priority, and this role requires someone who is organised, takes pride in a job well done and gains genuine enjoyment from making others happy.
Key Responsibilities
- Assign areas to the team, whether within the castle or in members’ homes, ensuring appropriate coverage according to demand.
- Conduct daily shift briefings and lead monthly meetings, developing and training the team to maintain high standards of attention to detail.
- Review and check each suite, home, and area of the Castle to ensure it is refreshed, maintaining cleanliness and presentation standards before, during and at the hand‑over stage of each shift.
- Guide and train Housekeeping Assistants through planned development and the training calendar, ensuring a thorough understanding of roles and responsibilities.
- Manage special projects or maintenance issues across the estate, coordinating and following up to ensure work is completed on schedule.
- Respond promptly to members and guests’ requests, ensuring they are actioned professionally and positively.
- Uphold exceptional standards, act as an ambassador for Taymouth Castle, and collaborate proactively with team members across the facilities.
- Contribute to departmental and wider business meetings as necessary.
Qualities & Qualifications
- Deliver refined, personalised service with a vision for quality and excellence.
- Attention to detail with a warm, casual style, presenting a calm, confident, and discreet demeanor.
- Excellent time‑management and problem‑solving skills.
- Ability to work under pressure, juggle competing priorities, and operate with minimal supervision.
- Adaptability to suit the profile of the business and adjust working days and hours as required, including during emergencies or busy seasons.
- Full UK driving license – travel between locations may be required.
- Computer proficiency with the Microsoft Office suite.
- Right to work in the UK is required; visa sponsorship is not offered. Offers are subject to successful reference and background checks.
Benefits
- Competitive Salary Accredited Living Wage Employer
- Staff accommodation on a fixed term
- Uniform provided
- Meal on duty (free of charge)
- Use of on‑site staff gym
- Access to staff activities
- Various benefits including discounted local accommodation for friends and family to visit
- All team members are protected by Wellbeing Plus: Hospitality Action’s Employee Assistance Programme
- Work‑family culture
Location
We are situated on the A827 between Kenmore and Aberfeldy. Close to the A9:
- Perth (1 hour)
- Stirling
- Edinburgh Airport (1.5 hours)
- Glasgow (2 hours)
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