Poole Law Court, BH15 2NS
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in keeping the justice system safe and secure. In addition to job security and stability we offer:
- Salary: £24,596 (35hrs pw), rising to £25,555 from 1st September 2026
- Further clear annual progression (Year 2: £26,191; Year 3: £26,684; Year 4: £27,180).
Role Overview
We operate 24/6 across early and late shifts, so flexibility is essential. Shifts are set on a rota provided 12 weeks in advance. Part‑time work may be considered only across full working days.
Key Responsibilities
- Escort detainees within court premises including to courtrooms, cells and facilities.
- Supervise detainees during hearings, maintaining safety and security.
- Manage sensitive situations and maintain strict confidentiality.
- Support detainee welfare, including access to food, drink and wellbeing checks.
- Monitor behaviour and respond to incidents or risks.
- Conduct searches to maintain a secure environment.
- Complete accurate records and documentation.
- Collaborate with court staff and partners to ensure smooth operations.
Requirements
- Full UK driving licence (B/B1) (desirable).
- Reasonable fitness for the physical demands of the role.
- Strong written and verbal communication skills.
- Ability to stay calm and make decisions under pressure.
- Confidence managing behaviour and de‑escalating conflict.
- Teamwork and the ability to follow processes accurately.
- Professionalism, integrity and respect for confidentiality.
Benefits
- Holiday: 20 days (rising to 25 after seven years) plus bank holidays (pro‑rated).
- Pension: Up to 6% contributory pension scheme (matched by Serco).
- Training and development: Induction (5½ weeks), ongoing learning, internal courses and mentoring.
- Health and wellbeing: Employee Assistance Programme, MIND support, Simply Health cash and dental plans, wellbeing resources.
- Discounts on major retailers, attractions, cinema, leisure, hospitality.
Recruitment Process
- Online application with eligibility questions and assessments.
- Virtual competency‑based interview, role‑play and written exercise.
- Initial right‑to‑work and vetting checks.
- Job offer and training start date confirmation.
Additional Information
All roles are subject to Ministry of Justice Enhanced Level 2 checks, DBS clearance, satisfactory references and occupational health checks. The role is exempt from the Rehabilitation of Offenders Act 1974, and is not eligible for Skilled Worker visa sponsorship under current UK immigration rules.
Applicants must have the right to work in the UK; visa holders should have at least two years remaining and one year UK residency.
All colleagues share responsibility for safeguarding children and vulnerable adults and must complete required training and follow safeguarding policies.
We are an equal opportunity employer. Disabled applicants meeting the minimum criteria will be given the opportunity to demonstrate abilities. We support fair access for those with unspent criminal convictions.
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