House Manager

House Manager – Retirement Living

Location: Highclere House, 98 Great North Road, Hatfield, Hertfordshire

Hours: 25 hours per week

Salary: £18,798.00 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship – applicants must have the right to work in the UK.

Key responsibilities include:

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front‑of‑house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day‑to‑day operations
• Acting as the face of McCarthy Stone for homeowners’ families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

About You – What we’re looking for

• Has excellent communication skills and a proactive attitude
• Has previous experience in a customer‑facing or service management role
• Demonstrates professionalism and a commitment to high‑quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)
• Experience in property management is an advantage
• Enjoys organising events

Training & Development

• First Aid certification
• Dementia Friends training
• Workplace safety courses

  Benefits

  • Group personal pension and life assurance
  • Employee Assistance Programme
  • Flexible working hours
  • Work in beautiful surroundings
  • Generous annual leave (25 days, rising to 28 days) plus bank holidays
  • Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)

  McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.

  We do not currently offer sponsorship – applicants must have the right to work in the UK.

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