NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
Duration, Location, and Working Pattern
- Glasgow Dental Hospital
- Monday to Friday, 09:00 to 17:00
- Fixed‑Term for 12 months
Key Responsibilities
- Provide high‑quality clerical support to ensure patient records and information are accurate, accessible and up to date.
- Manage patient case notes and electronic records, ensuring confidentiality and data protection standards are adhered to at all times.
- Respond to telephone and face‑to‑face enquiries from patients, relatives and healthcare professionals in a professional and timely manner.
- Support outpatient clinic activity, including appointment booking, rebooking and maintaining clinic schedules.
- Process correspondence and maintain effective communication across multidisciplinary teams and external organisations.
- Update and maintain patient management systems such as TrakCare, ensuring data accuracy and supporting service delivery.
- Assist with general administrative duties, including mail handling, filing and providing cover for colleagues as required.
Knowledge, Training, Qualifications and/or Experience Required
- National 4 or equivalent qualification, including English, is desirable.
- Previous clerical, administrative or reception experience ideally within a healthcare setting.
- Confident IT skills with experience using Microsoft Office and data systems.
- Strong organisational skills with the ability to prioritise workload and meet deadlines.
- Excellent communication and interpersonal skills with a patient‑focused approach.
- Ability to work independently, use initiative and adapt in a busy environment.
- Resilient and professional approach with the ability to manage sensitive situations with empathy and discretion.
What We Offer
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e‑learning and classroom‑based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
Work‑life balance: NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We are proud of the diverse workforce we employ.
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