Guest Relations and Reservations Agent

Position: Guest Relations and Reservations Agent

Location: Chigwell/Romford

Salary: £1000 + Travel

Responsibilities

• Address day-to-day traveller and guest inquiries received by the guest services team as the main point of contact for the business traveller.
• Handle client accommodation requests efficiently.
• Coordinate with serviced apartment properties and relevant stakeholders to meet guest requests promptly and to high standards.
• Manage any changes to stays – such as cancellations and extensions.
• Follow operational protocols to complete administrative tasks accurately and efficiently.
• Address and resolve any issues or complaints raised by guests to ensure satisfaction.
• Undertake any additional tasks as required by the management team.
• Suggest process improvements and implement best practice.

Desirable skills, qualities, and experience

• At least six months of prior experience in a customer/guest services position.
• Strong business acumen.
• Outstanding communication capabilities.
• Self‑driven with a focus on achieving results.
• Thorough attention to detail.
• Proficient problem‑solving skills.
• Task prioritisation and adjusting approach as needed.
• Guest services experience: 1 year (preferred).
• Hospitality experience: 1 year (preferred).

Requirements

• Valid work visa for the UK.
• Excellent communication skills.
• Valid UK Driving Licence preferable.
• The successful candidate must pass a background verification.

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