HOPE Mentor

Better places, thriving communities.

Join Mitie – the future of high‑performing places.

ROLE: HOPE MentorHOURS: 40 Hours in a weekLOCATION: York

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a HOPE Mentor who will support individuals in custody through shared experience, trust‑building, and rehabilitative guidance.

Role Responsibilities

• Assess and support the prisoners through personal assessments of individual needs helping them develop tailored plans to support their rehabilitation and resettlement journey.
• Provide one‑to‑one support: offer practical and emotional support to prisoners, helping them navigate challenges, maintain motivation, and work towards achieving their goals.
• Facilitate structured group sessions: organise and lead peer support sessions, promoting a supportive environment for shared experiences and mutual growth.
• Collaborate with stakeholders: work alongside staff and partners within the prison and within the communities where the prisoners will be returning to.
• Develop personal plans: working alongside staff and partners, create, monitor, and review individual action plans that focus on harm reduction, relapse prevention, and long‑term recovery strategies.
• Advocacy and empowerment: work with peer advocates to help prisoners address their needs with different partners to access housing, employment, and educational services.
• Risk management: help identify and respond to safeguarding concerns, ensuring the safety and wellbeing of prisoners.
• Record keeping: maintain accurate, up‑to‑date records of prisoners’ progress and actions, complying with all HMP Millsikes security and information processes including confidentiality and data protection standards (GDPR).

Required Qualifications

Essential Qualifications/Experience

• Have at least 3 years’ experience working with individuals with complex needs such as substance abuse, mental health and neurodiversity.
• Have a lived experience of being sent to prison or being sentenced to community orders.
• Experience in facilitating group sessions and one‑on‑one interventions.
• Ability to manage workload whilst being part of a diverse team.
• Strong communication skills, both written and verbal, with the ability to engage with individuals in a non‑judgemental and empathetic manner.
• Familiarity with safeguarding procedures and managing risk.

Desired Qualifications/Experience

• At least one qualification in Health and Social Care, counselling, and/or substance misuse (NVQ, Diploma, or equivalent experience).
• Experience working with vulnerable groups of people (e.g., homeless, substance misuse, offending behaviours, young people).
• Knowledge of IT – Microsoft Word, Excel, PowerPoint.
• Knowledge of trauma‑informed care principles and practices.

Skills & Attributes

• Empathetic, non‑judgemental, and patient with a commitment to supporting prisoners in overcoming challenges.
• Strong organisational skills recognising and working to your team’s priorities.
• Good verbal communication skills which includes a restorative practice approach.
• Ability to give feedback in a constructive and positive manner.
• Good conflict resolution skills.
• Willingness to participate in continuous learning.
• Willingness to complete training.
• Willingness to deal with change and adapt working practices to reflect legislative and procedural change.
• Ability to work as part of a team.

Our Culture – Mitie’s Core Values And How We Behave

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together; if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, we go the extra mile for our colleagues and customers and keep our promises in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers’ business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Singh at Ashish.Singh@mitie.com.

Apply Now

• Submit your application through our career portal.

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