Head Bartender

Are you an experienced bar professional with a passion for great service, exceptional drinks and creating a vibrant atmosphere?

At The Hero, we pride ourselves on providing a welcoming, vibrant atmosphere where guests can enjoy great drinks, delicious food, and exceptional service.

Salary: £17.50 per hour including service charge

What’s in it for you as Head Bartender:

• 50% off food and drinks in our pubs for a table of up to 4 people.
• Every penny of service charge goes to the people who work in our restaurants, including kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants and more.
• 24/7 health and wellbeing support: access support lines anytime for mental, physical, and financial health.
• Access to Stream, a financial wellbeing platform, helping you manage, save and get up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.

What you’ll be doing as a Head Bartender:

• Support the bar team, overseeing daily bar operations, ensuring smooth service at pace while maintaining high standards.
• Inspire and support bartenders, ensuring they deliver excellent customer service and maintain a positive work environment.
• Create a welcoming atmosphere and memorable experiences for guests.
• Monitor stock levels, keep track of stock usage and place orders when required.
• Mentor and train bar staff to improve their skills and provide opportunities to grow within the company.
• Work closely with management to implement new ideas that enhance the guest experience and drive business growth.

About you, our Head Bartender:

• Proven experience working in a busy fast‑paced bar environment.
• Advantageous if you have previous experience in fine dining or high‑end restaurants.
• Strong leadership skills with ability to motivate, manage and develop a diverse team.
• Positive and friendly attitude, willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work in fast‑paced environment and make decisions under pressure.
• Passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexibility to work evenings, weekends, and holidays as needed.
• Previous experience in a high‑end and high‑volume establishment is highly advantageous.

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