restaurant supervisor | SMOKESTAK

About the role

We are looking for an experienced restaurant supervisor to join the SMOKESTAK team.

The ideal candidate will have a natural warmth for people and feed off the adrenaline of a busy service. Working alongside a well‑established management team, you’ll support the front of house team in ensuring we are delivering that same passion to all our guests through support and training.

You’ll be a role model for all staff and spearheading what it means to run a dynamic London restaurant. You’ll be a critical thinker who is always questioning if we’re doing things the best way possible and constantly looking for ways to drive the business forward.

Responsibilities

• Collaborate with the management team for seamless operations, especially during service.
• Take care of the opening of the restaurant, allocate staff to their section and brief the team before service.
• Take care of the closing of the restaurant, send end‑of‑day reports to the senior team, do the cash‑up.
• Provide training to the new team members and help cover sections when needed.
• Deliver high standards consistently.
• Ensure that the team follows company policies, as well as health & safety regulations.
• Be a bastion of our brand and lead by example.
• Deliver excellent guest experience and be able to deal with complaints if needed.

Requirements

• Previous experience in a similar environment.
• A love for hospitality, food, wine and drink.
• Basic grasp of Microsoft 365 and SharePoint.
• Familiarity with software systems including Lightspeed, SevenRooms, Workforce desirable but not essential.

We offer

• £1,000 every annual employment anniversary.
• Monthly bonuses for top performers.
• 50% staff discount on meals at each of our restaurants.
• Cost price wine through our suppliers.
• International trips for top performers.
• In‑house training dedicated to your personal development.
• Staff trip programme to meet farms, fish markets and vineyards.
• Qualifications including WSET, health and safety, food training.
• Company donations to charities our staff feel are close to home.
• Whole team staff parties.
• Wholesome staff meals and end‑of‑service drinks.

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