About the role
Our Catering Assistants in John Lewis shops work in either customer restaurants or behind‑the‑scenes partner dining rooms. Wherever you work, you’ll offer the great customer service we’re known for, combining fast‑paced service with pride in food preparation and presentation to ensure the best catering experience.
Our Catering Partners enjoy free food in their dining rooms on their working days, and because they are based in the shops there are no split shifts or late evening work.
You will also support other catering‑related tasks, including stock replenishment and storage of deliveries.
Key Responsibilities
- Work as a team to ensure a smooth catering service.
- Provide positive customer and partner interactions with a friendly and welcoming attitude, acting as an ambassador for the John Lewis brand at all times.
- Follow procedures and instructions using the Health and Safety at Work Act and Food Safety Act when completing all relevant tasks.
- Ensure stock is replenished and available for our customers.
- Reduce food wastage by ensuring care and due diligence when rotating stock.
- Act promptly and use your initiative to resolve any issues that arise in the operation.
- Maintain personal hygiene standards.
Essential skills/experience you’ll need
- Ability to be flexible across the whole catering team and use your initiative to ensure smooth operation.
- Passion for food.
- Keen eye for detail and high standards in food preparation, hygiene and cleanliness.
Desirable skills/experience you may have
- Ability to work in a fast‑paced, physically demanding environment.
- Teamwork.
- Great customer service.
- Experience of working in a kitchen or a catering environment.
Important points to note
Some of our roles are subject to pre‑employment vetting, which may include DBS checks. If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early if we receive a high volume of applications, so we recommend applying early. If you require a reasonable adjustment due to a disability, which may mean you need more time to complete your application, please contact us as soon as possible.
We support flexible working – this might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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