Client Care & Experience

Client Care & Experience

Job Overview

As a Client Experience & Care Associate, you will be the face of KX Yorkville—the first point of contact for prospective clients and a trusted resource for our members. You’ll help clients book their initial consultations, coordinate ongoing services across our multidisciplinary programs, and guide them through therapies like HBOT. Beyond administration, you’ll play a key role in creating a professional, polished, and uplifting environment that reflects KX’s reputation.

Key Responsibilities

• Confidently call and follow up with new leads, booking them for Initial Consultations.
• Support retention by ensuring clients are booked in advance and conducting outreach to lost leads and inactive clients.
• Lead the client experience of Hyperbaric Oxygen Therapy (full training provided – no prior experience required).
• Assist with administrative duties across the health facility department, including scheduling, bookings, invoicing, and reporting.
• Engage with our community by assisting with social media posting and client communication.
• Facilitate sales of retail products with product knowledge and confidence.
• Ensure a clean, well-organized, and welcoming health facility.
• Foster strong relationships with members, always maintaining professionalism and warmth.
• Act as a brand ambassador by promoting the values, culture, and high standards of KX.

Requirements

• A genuine passion for health, exercise, and wellness, with a desire to help others improve their lives.
• General understanding of health, exercise, and lifestyle habits.
• 1+ years of administrative experience, ideally in health/wellness, hospitality, or premium service industries.
• 1+ years of sales or retail experience, with a proven ability to engage clients and drive results.
• Proficient with Google Suite (Gmail, Docs, Sheets, Drive).
• Previous experience with MindBody booking software is a strong asset.
• Exceptional communication skills – both written and verbal.
• Strong organizational abilities, attention to detail, and ability to multitask in a dynamic environment.
• Positive, proactive attitude with strong customer service instincts.

Perks and Benefits

• Flexible, part‑time position with opportunity for growth and expanded hours.
• Access to state‑of‑the‑art health and performance facilities.
• Staff discounts on KX programs, therapies, and retail products.
• Ongoing professional development and training (including HBOT certification).
• Supportive, collaborative, and high‑performance team culture.
• Potential for career growth into leadership roles.
• Performance‑based pay incentives.

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