Contact and Support Apprentice
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
Job details
- Salary: National Minimum Wage
- Contract type: 18‑month fixed‑term contract
- Working hours: 37 hours per week
- Date posted: 14/05/2026
- Job reference: COLREQ01636
Job description
Would you like to complete a Customer Service Level 2 apprenticeship whilst working as a Customer Service Advisor? You will be working with an established team of customer service experts and providing an efficient, effective and high‑quality service, supporting customers across a range of channels.
Duties of the role
The successful candidate will be expected to answer customer enquiries through a range of channels such as phone, email, digital contact and face‑to‑face. You will follow policies and procedures whilst providing a high level of customer service within an extremely fast‑paced and busy contact centre environment. A keen sense of accuracy and the ability to learn a wide range of systems are essential for handling enquiries effectively.
Qualifications and skills required
We expect you to be a keen learner, willing to learn from colleagues, accept feedback positively, show initiative and contribute to developing processes. You should be able to take responsibility for your own work while being part of the wider team. IT skills such as Microsoft Office 365 would be beneficial; training will be provided on internal systems.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
- Flexible working
- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities
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