People Development Coach

Our Development Coaches play a critical role in the learning and training of our new starters. This role enables you to demonstrate and develop your coaching and leadership skills, helping new staff deliver excellent administrative support and customer service across diverse user groups, including service users, mediators and judiciary.

Responsibilities

• Provide leadership to learners, modelling the culture and ways of working for National Services.
• Coach and advise learners on improvement in specific business areas and coaching ability.
• Use learning resources and solutions to recommend development opportunities.
• Support learners in managing customer, email or webchat queries and improve service delivery.
• Assess capability, competence and potential, adapting coaching style to individual needs.
• Measure performance against HMCTS and National Services service standards and provide action plans.
• Maintain flexibility, resilience and authority when managing learners in challenging situations.
• Participate in occasional travel to other National Services sites and courts as required.

Qualifications & Experience

• Business‑specific knowledge and experience in coaching and training.
• Evidence of transferable skills, knowledge and experience; volunteering is acceptable.
• Desirable: CIPD or internal qualification in coaching and training practice.
• Strong communication and people skills, with experience of coaching by telephone, email or webchat.
• Proven ability to judge capability and adapt approaches for diverse learners.
• Knowledge of HMCTS and National Services service standards.

Working Arrangements

• Full‑time, 37 hours per week, Monday to Friday, 07:30 – 18:00 (flexible with business needs).
• Office‑based with occasional, non‑contractual working‑from‑home days.
• Hybrid working arrangements are available and discussed with successful candidates.
• Occasional travel to other courts and National Services sites may be required.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years; plus public holidays and a privilege day.
• Pension: choice of Civil Service pension schemes.
• Comprehensive training and development opportunities.
• Access to employee‑run networks and inclusivity programmes.
• Flexible family‑friendly policies, including reduced hours and job‑sharing.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for computer‑based employees.

Legal & Equality Statements

• We are committed to diversity and equal opportunity, providing supportive adjustments for disabled candidates.
• To register a complaint about a breach of recruitment principles, seek guidance from the Ministry of Justice Resourcing team or the Civil Service Commission.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas under current immigration rules. Applicants must have held a Skilled Worker visa prior to 22 July 2025 or secure alternative working status. Candidates must maintain legal right to work in the United Kingdom.

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