Reservations and Events Agent

Role

Reservations and Events Agent operates the front line delivering attentive, customer‑focused service and upholding brand standards while supporting a successful team.

What you’ll be doing

• Deliver top quality customer service
• Work as part of a great team
• Take enquiries and bookings via telephone and online platforms
• Convert enquiries into sales
• Process, amend and update bookings as required
• Maximise revenue through upselling
• Demonstrate administration and technology proficiency
• Be available to work when the team and customers need you most

Requirements

• Excellent communication, interpersonal, and problem‑solving abilities
• A passion for hospitality and a relentless commitment to excellence

Benefits

• Exclusive discounts
  • Valor team member rates at our UK hotels, rooms from just £30 Bed and Breakfast
  • Discounted stays for friends and family
  • 50% discount when dining in our restaurants and bars
  • Free meals while on duty
  • Access to high‑street discounts on shops, experiences and more
  • Up to 40% savings on bikes through our Cycle To Work Scheme
  • Refer‑a‑friend bonuses, starting at £250
• Caring for your health and wellbeing
  • Calendar of wellness activities – healthy lunches, wellbeing walks, pay‑day treats, and the annual #HealthyHabits campaign
  • Employee Assistance Programme with free confidential advice 24/7 for you and your family
  • Healthcare Cash Plan options from just £5 per month
• Supporting your hospitality career growth
  • Fully funded apprenticeship programmes
  • Internal development programmes designed to support you as you grow within your role
  • Monthly and annual team member service awards to recognise and celebrate achievements

Equal Opportunity Statement

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

#J-18808-Ljbffr…