Job Title: Support Coach
Location: This role is based in Chatham, the service is a short walk from Chatham station. Unfortunately, this service does not have step free access.
Salary: £26,200
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 – 17:00. You may be required to work bank holidays and outside these hours in line with the needs of the service and residents.
About the Role
We’re hiring a Support Coach role to work within the Medway Supported Accommodation team. This team offers support to 52 residents across services in Gillingham, Chatham and Rochester for single homeless people and those who may have a history of offending. These projects are commissioned by the Medway Council Housing Related Support team.
As a Support Coach, you will identify individual resident needs and provide person‑centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. During this, we support them to improve their quality of life, access treatment programs, and secure stable housing. Our Medway homeless project focuses on people with a housing related support need. We encourage service residents to develop coping strategies and supportive relationships to empower them to maintain their mental health, be a part of the community, and achieve their personal goals. Support enables service residents to significantly improve their opportunities and develop fulfilling and settled lives within the community. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Key Responsibilities
- Keep support plans updated on our online portals as appropriate.
- Support residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, homelessness and offending backgrounds.
- Create tailored support plans through one‑to‑one sessions, group sessions, and multi‑agency meetings.
- Hold a caseload, conducting key work sessions which are personalized to their needs.
- Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
- Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights.
- Keep support plans up to date on a regular basis.
- Work closely with the rest of the team to provide overall excellent service delivery; this may mean also supporting with their caseloads and other tasks as necessary.
- Carry out general housing management support.
About You
We’re looking for a driven and compassionate individual who understands the needs of our residents and provides high quality care and support while working in a social care setting. You will be a self‑motivated individual who can be proactive in managing your own time during busy or quiet periods to ensure productivity.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs.
- Ability to show empathy and compassion to our residents and the different challenges they face.
- Willingness to show flexibility in working patterns, responding to the needs of the service and residents.
- Ability to promote the service and provide outreach‑based provision, and liaise and work effectively in partnership with stakeholders.
- Intermediate IT skills, including Microsoft and other software programs.
- Understanding of the different needs people with multiple and complex needs have and awareness of the social marginalisation that can be attached to people who face personal challenges.
- Alignment with the values of Ambition, Empowerment, Inclusivity and Transparency.
What We Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service.
- Employer Pension Contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
- Training and Development, including access to courses, upskilling, and progression plans.
- Employee Assistance Programme, including counselling.
- Life Assurance Scheme.
- Cycle‑to‐work scheme.
- Annual Staff Awards.
- EDI Ambassador programme.
Legal and Application Notes
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at early stages.
As part of our process, we complete an enhanced DBS check; some roles may require further vetting. We encourage applicants from all backgrounds.
For recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and arrange to call you back.
Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions.
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