Overview
Location: Maslow’s Mortimer House and 1 Warwick
Reports to: F&B/Events Manager
About Maslow’s
Maslow’s is a collection of thoughtfully designed members’ houses that seamlessly blend work and wellbeing. Inspired by Maslow’s hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, dining, and a vibrant programme of cultural events.
Set within a striking seven-storey Art Deco building near Oxford Circus, Mortimer House offers design-led workspaces and studies, science-backed wellness programming, gym, fitness studio, a private rooftop bar and a much-loved Italian restaurant. United by thoughtful hospitality, it’s a relaxed setting designed to support restoration and modern working life.
Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
About The Role
As a Food & Beverage Associate, you will play a key role in delivering a seamless and elevated hospitality experience across our private members’ clubs. This is a multi-skilled position supporting lounge, bar, floor service, meeting rooms, private dining, and member programming events.
You will create a warm, intuitive, and professional service environment – ensuring members and guests feel welcomed, cared for, and consistently impressed.
Key Responsibilities
Member & Guest Experience
- Deliver a personalised, attentive, and intuitive service to members and guests
- Build rapport and anticipate needs to enhance the overall club experience
- Provide knowledgeable recommendations across food, beverage, and events offerings
- Handle requests and feedback professionally and efficiently
Food & Beverage Service
- Take accurate orders and serve food and beverages promptly and courteously
- Prepare and serve coffee, soft drinks, and alcoholic beverages to company standards
- Maintain strong product knowledge, including ingredients, allergens, and wellness/functional menu elements
- Upsell thoughtfully to enhance the member experience
Bar & Floor Operations
- Set up and maintain service areas with correct mise-en-place
- Ensure cleanliness, organisation, and stock levels are maintained at all times
- Follow all opening/closing procedures and cash handling protocols
- Work collaboratively with kitchen and bar teams for smooth service delivery
Meetings, Events & Private Dining
- Support delivery of private dining, meeting room service, and member events
- Set up rooms according to event briefs (layout, AV, table settings, etc.)
- Serve food and beverages during meetings and events with precision and discretion
- Monitor event spaces (cleanliness, lighting, comfort, functionality)
- Understand event schedules, key clients, and requirements to ensure flawless execution
Operational Excellence
- Maintain high standards of hygiene, safety, and presentation at all times
- Adhere to licensing laws, health & safety, and company policies
- Ensure all areas (restaurant, bar, meeting rooms) are clean, stocked, and guest-ready
- Accurately process payments and maintain records
What We’re Looking For
- Passion for hospitality and creating exceptional guest experiences
- Previous experience in F&B, hospitality, or customer service (preferred but not essential)
- Strong communication and interpersonal skills
- Ability to work across multiple service styles (café, restaurant, bar, events)
- High attention to detail and organisation
- Confident working in a fast-paced, dynamic environment
- Interest in food, beverage, coffee, and/or wellness concepts is a plus
- Flexible approach to working hours (including occasional evenings/events)
Our Values
- Caring – We look after our members and each other
- Curious – We continuously learn and evolve
- Committed – We deliver excellence in everything we do
In Return We Offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
- Please note that we do not have a Skilled Worker Sponsor License.
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