About The Role
The First Contact Team, situated within Hounslow House, plays a pivotal role in the Adult Social Care department of the London Borough of Hounslow. As a Social Work Assistant, you will conduct Care Act assessments, perform home visits, manage communication with residents, and support their care needs.
This team serves as the initial touch point for residents seeking support, emphasizing a strengths‑based approach to foster independence while providing necessary care and support. You will uphold human rights and act as an advocate for residents, integrating social work values into everyday practice. The department is committed to nurturing professional growth, offering robust learning and development opportunities and ensuring comprehensive support through supervision and training.
About The Team You’ll Be Working In
- Carry out social care assessments and provide care management support by assisting residents and carers to identify their needs and desired outcomes, help them formulate a Care Plan/Support Plan, and, where indicated, use their Personal Budget to set up individually tailored services.
- Protect the human rights of residents and carers, formulate protection plans, carry out safeguarding enquiries and participate in outcome meetings in line with the Council’s and Pan London Safeguarding Policy.
- Work collaboratively with key stakeholders, including care providers, housing, financial services, health, volunteer sector and religious institutions; demonstrate due regard for equality and diversity among residents, partners and colleagues.
- Report to the Deputy Team Manager and receive support from the Team Manager.
- Operate within a hybrid model of working between Hounslow House, other suitable council premises and remote working; digital hardware and onsite ICT support will be provided.
About You
We value diversity in its broadest sense and are committed to creating an inclusive culture where everyone can be themselves, give of their best and reach their full potential. We welcome applications from all regardless of age, gender identity, disability, marital status, pregnancy, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status or socio‑economic background, and will make reasonable adjustments to accommodate candidates.
- Contribute to a positive team culture, be a strong team member, and support colleagues daily while achieving collective goals.
- Have experience delivering positive outcomes for residents and demonstrate examples where you have upheld human rights.
- Have some knowledge of legislation such as the Care Act 2014 and the Mental Capacity Act 2005.
- Demonstrate the ability to work to tight timescales in a fast‑paced environment and manage work flexibly.
Essential For The Role
Enhanced DBS
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