Overview
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are, with opportunities to grow, discover other professions and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits and strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart. Join us and become a Heartist®.
Job Description
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests’ needs and takes them into consideration, handling any guest complaints and/or remarks.
- Promoting company’s ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
- Competent in taking Reservations, upselling where possible to maximise on average room rates.
- Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
- Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
- Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
- Carries out night audit and daily closure.
- Responsible for F&B 24/7 offering during night time, bar service (including alcohol) and for breakfast preparation & set-up.
- Ensures all public areas are cleaned.
- Works to meet hotel quality and financial targets.
- Required to attend training sessions by company during day time.
- Working hours include weekends and public holidays.
- This is a permanent night shift averaging 40 hours per week.
Qualifications
- Previous Customer Service Experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented, service minded, and attentive to details.
- F&B experience will be an added advantage.
- Sparkling personality.
- Well organised.
- Team spirit.
Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.
Benefits
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Training & Development
- Recognition from a worldwide organization
- Recommend a friend scheme
- Employee Advisory Service
- Rate of Pay £13.25 / hour
- … And much more!
Privacy and processing of personal data
When you submit an application to Leopard Hotels 09 Ltd, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties. Please note that your answers to any questionnaire will not lead to an automated decision. We comply with applicable data protection laws and provide information about the processing of candidates’ personal data in our Employee Privacy Policy.
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