About the Role
The Contracts Assistant (U2) plays a critical operational support role within the Research Sales Contracts team, serving as the first point of contact for the Sales & Solutions business teams, other internal stakeholders, and customers. This role supports the effective day‑to‑day operation of the contracts function by managing shared communication channels, overseeing key contract lifecycle steps in the Contracts Lifecycle Management (CLM) system, and ensuring data completeness and workflow compliance. The position requires patience, good communication skills, the ability to keep track and respond quickly through multiple channels, strong attention to detail, and independent management of routine support tasks.
Job Responsibilities
Internal Support
- Act as main point of contact for internal queries.
- Respond internally on guidance for standard workflow.
- Raise or re‑route requests actionable by other team members following the department guidelines.
Customer Support
- Initial point of contact for customer queries, acknowledge promptly and route such queries following the department guidelines.
- Liaise directly with customers to ensure licenses are returned in correct order and to correct locations; actively encourage customers to use digital signatures and to submit completed digital licenses.
Contracts lifecycle, archiving, and search
- Ensure that completed contractual documents are stored in the designated archive (CLM or Shared Drive).
- Assist the Contracts’ colleagues or Sales teams in locating or processing contractual documents.
- Support Data and reporting functions in Contracts system.
- Receive partially signed documents routed to the Contract’s Special Inbox, track, and process them for countersignature, and return them to the customer.
- Verify the Fully Signed Records for compliance and liaise with the Sales team until any issue is solved.
Required Qualifications
- High‑school diploma.
- Experience in a similar role, working with clerical tasks, or customer service.
- Understanding of file administration and customer support.
- Ability to use technology to communicate efficiently and effectively (e‑mail, chat platforms or software).
- Competence in using software (e.g., Word, Excel, PDF).
- Demonstrates completeness and attention to detail.
- Follows up in an efficient manner.
- Demonstrates active listening by conveying an accurate understanding of others’ messages.
- Develops and maintains collaborative working relationships with peers, colleagues, management, and others.
- Deals effectively with setbacks/mistakes and learns from each new experience.
- Good writing and verbal skills to communicate efficiently and effectively using business etiquette.
Preferred Qualifications
- Contacts administration or paralegal studies.
- Experience reviewing or filing contracts.
- Basic understanding of principles and structure of contracts and/or compliance.
- Salesforce knowledge.
- Experience with electronic contracts storage.
- Writes clear, well‑organized reports and memos using appropriate style, grammar and tones.
- Processes paperwork and other information in a timely manner.
- Bilingual in any foreign language.
Salary Range
25,353 GBP to 31,384 GBP
Job Posting Title
Contracts Assistant
Location
Remote, GBR
Equal Employment Opportunity Statement
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or genetic information. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
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