Job Overview
To protect our customer’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AIs) and any subsequent changes. Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. Undertake additional training to ensure continuous self‑development. Required to work Thursday and Friday 07:00 – 19:30. Occasional shifts are available on Saturdays and during the week.
Operations
- Ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
- Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AIs).
- Proactively review the published Assignment Instructions, familiarise oneself with any changes and suggest amendments that will improve or enhance the current level of service.
- Maintain compliance with industry and statutory legislation, including requirement to hold a front‑line licence in either Security Guarding or Door Supervision, a CCTV PSS SIA Licence and any additional courses contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodological and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- Ensure licence renewal 16 weeks before expiry.
Security and Health & Safety
- Look out for and immediately report any health and safety hazards or potential hazards on site.
- Stay alert to any threats or changes within the work environment to take appropriate action to reduce the risk of disruption, loss or damage.
- Use common sense and initiative, immediately involving others if a situation appears threatening.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the incident report process.
- Keep to schedules and demonstrate commitment to Mitie and the client.
- Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
- Call emergency services and the Communication Centre to report all incidents.
Qualifications & Experience
- Previous security experience.
- SIA Licence.
- SC Clearance desirable.
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