Counter Manager – Tamworth

Overview

We are currently seeking a Full‑time Counter Manager for Boots in Tamworth. As a Counter Manager, you will be instrumental in achieving sales targets and creating exceptional customer experiences.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction and increased service revenue.
• Target‑Driven Sales: Personally connect with customers, demonstrate products passionately, and consistently achieve individual sales targets while contributing to overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing targets.
• Business Growth: Develop innovative in‑store and external events, collaborate on product launches, and lead charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is fully stocked, monitor inventory levels closely, and report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as the key communicator between store/department managers and area managers, ensuring smooth information flow.
• Efficient Administration: Oversee daily, weekly, monthly and annual administrative tasks to support the Area Manager and ensure smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment.

Qualifications

• Dynamic, enthusiastic, and sales‑driven
• Passion for make‑up and retail with a focus on achieving sales targets
• Result‑oriented and eager to exceed sales expectations
• Desire to provide a unique customer experience that drives loyalty and repeat business
• Flexible availability including weekends, late nights, bank holidays and holiday periods
• Minimum 6 months retail experience with a passion for sales success
• Minimum 6 months management experience

Benefits

• Product discount
• Staff sale
• New launch gratis
• Annual leave
• Full training provided
• Refer a friend scheme
• Competitive commission scheme

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